Shipments out of the country is carried out by EMS or ecco . There is a standart 40$ shipping fee to the USA and 35 Euros to Europe countries.
The shipment usually arrives at its destination within 14 working days depending on the shipment destination and shipment type, subject to the availability of the products ordered. Shipping times may be longer due to local holidays in the country of destination, Israeli holidays and weekends and during specials and discounts.
For your information, although we do our utmost to supply the shipment at the written times, there may be delays and the written times are only estimates and not guaranteed.
Yaara Nir Kachlon is not responsible for any delays which are not under her direct control, including release from customs, delays caused by shipping companies, etc.
For your information, import duties, surcharges and any other charge may be imposed upon receipt of the order in countries outside Israel. We have no control over these taxes and duties as they are determined by the customs authority in the destination country and depend on various factors, such as country of origin, domestic VAT rate, import duties, etc. It is the Customer’s responsibility to make these payments should they be required by the local authorities.
If your item/s arrive broken please email us a photo of the broken goods within seven (7) days of receipt to arrange a replacement or REFUND.
You may return any unused items within 14 days of receiving the items.
Mailing costs are payable by the sender, and Yaara Nir Kachlon will not refund mailing/shipping costs.
You must send all items back to :
Yaara NIr Kachlon
The items must be sent in new and unusued condition in their original packaging, otherwise we may not give a refund.
The parcel is checked upon its return to Yaara Nir Kachlon, and if found to be in returnable condition, the credit card through which the order was placed will be credited immediately.
Returns/Exchanges in Israel
Yaara Nir Kachlon allows its customers to make returns and exchanges subject to the following conditions:
1. The item is returned within 14 days of receipt of the delivery at the customer’s home.
2. The item was not used, damaged, or washed, and is returned in the original packaging.
3. The customer pays for the cost of the return delivery to Yaara Nir Kachlon, together with an explanation of the reason for the return of the transaction and the order number.
4. Yaara Nir Kachlon will examine the case, and if believes that the customer should be credited, the credit card used to pay for the item will be credited minus 5% of amount of the transaction.
5. If the customer cancels the transaction after billing (even if the delivery has not yet left), the customer will be charged a cancellation fee of 5% of the original transaction.